Shipping Policy

Shipping Policy and Guidelines

We are dedicated to ensuring a seamless shipping experience for our customers. Our commitment extends beyond delivering competitive prices, encompassing the convenience of residential or direct job site delivery.

Order Processing and Shipment

Orders are processed and shipped on business days (Monday through Friday). We proudly serve all 48 contiguous states within the US. To ensure the safety and condition of your doors, they are securely packaged in crates and on pallets, designed to safeguard their integrity during transit.

Shipping Rates and Partnerships

By collaborating with premier nationwide freight carriers, we strive to offer competitive rates and excellence in service.

Shipping costs currently include crating and palletizing. For residential deliveries, our commitment includes utilizing trucks equipped with lift-gates and pallet jackets when available for your convenience.

Important Note on Shipping Rates

While we calculate shipping rates as best we can, complexities arising from factors such as orders containing multiple manufacturer locations, remote destinations, or challenging access points may affect accuracy. We reserve the right to notify you of any additional shipping charges that may be necessary prior to processing your order with the manufacturer. We will make every effort to minimize additional costs if this is the scenario. You may retain the freedom to modify or cancel your order in response to such adjustments.

Delivery Method and Preparations

Orders will be delivered curbside via freight carrier (LTL). We will equip you with comprehensive delivery details, including carrier information, contact numbers, and tracking information. A representative from the freight carrier will reach out to coordinate a suitable delivery date and time.

Upon arrival, a delivery truck will park curbside or closest accessible location outside your job site within the scheduled window. For unloading, we recommend at least two individuals be present, given the weight of our products and packaging. While every delivery includes a liftgate and pallet jack, please be aware that exceptionally large items may require alternative unloading arrangements. Each delivery is different, and drivers are not required to assist with the delivery outside of the above mentioned.

Inspection Shortages, Defects and or Freight Damage

We rarely run into these issues; however, the protocol is key in order for doors.com to provide you with a 100% satisfaction guarantee. It is essential to inspect delivered goods for shortages, defects or damage while the driver is present. In the event of visible freight damage with or without full inspection, you must refuse the delivery and note "damage present - refused delivery" on the freight company's paperwork. Once you have refused delivery, we kindly ask that you inform doors.com immediately via phone or email. We will evaluate the situation promptly to provide you with available solutions.

There are some instances where a delivery company may not allow for inspection if the packaging is fully intact and appears to be in perfect condition. If this is the case, we ask that you sign for the package "inspection not allowed, possible concealed damage." Once the delivery driver has left, we ask that you immediately inspect all items for damage. Should any damage be discovered, we ask that you contact us immediately for resolve.

If you do not report for shortages, defects or damages within a 24 hour window of delivery we will do our best to accommodate your situation, however any claims for freight damage will be between you and the freight company as we are not able to file a claim with them 24 hours after delivery.

Re-Delivery and Storage

Failure to be present during scheduled delivery may incur a re-delivery fee. Timely communication with the carrier is crucial to avoid this. If contact cannot be established within two days, storage fees may apply.

Address and Delivery Constraints (IMPORTANT)

We do our best to look at each delivery location to ensure a delivery truck can make the delivery without any barriers. In some cases, we may not be able to view preexisting issues that may inhibit delivery.

Alaska, Hawaii, and International Orders

For rates regarding Alaska, Hawaii, and international destinations, please contact our customer support. Any orders going to a freight forwarder will be required to pay via wire transfer or check as we cannot be held liable after delivery to a third party.

Payments

Payments to shipping vendors are our responsibility. You are not required to make payments to carriers or delivery drivers. Any payments to carriers for additional services are at your discretion and are not the responsibility of doors.com.

Product Availability

We make great efforts to ensure all products on our website are in stock with the corresponding manufacturer. We constantly check our manufacturer and vendor stock levels, however if an item is ordered, and it is unavailable or on back order we will make every effort to provide the best solutions possible. We will contact you as soon as we are made aware, usually within 2 to 3 days of placing the order with the manufacturer, to go over your options. We will do our best to find solutions prior to calling. We will present you with some alternatives and hopefully work together to find you the best product should the one you originally purchased be discontinued or on back order. You are also free to cancel if the timeline or any alternatives do not meet your criteria.

Please also note that any estimated "back in stock" dates are provided to us by the manufacturer and are subject to change without notice. If we have a situation where there is back-order or the back-order date is delayed, you are always welcome to cancel the order for a full refund as long as the manufacturer has not started on your order. Custom orders may not be canceled due to delays unless the order has not been started by the manufacturer.

For any questions or concerns about our shipping policy, feel free to reach out to us. We are here to ensure your shipping experience is as smooth as possible.

doors.com

Toll Free: 1-877-929-3667

Local: 1-512-294-2747

Email: info@doors.com

Hours of Operation:

M-F: 9AM - 6PM CST

Sat & Sun: Closed