Return And Refund Policy

Return Policy

At doors.com we take every step to help qualify and insure that you are purchasing a product that will be work well for your project. However we understand that every now and then you may have a change or heart. Should you find the need to initiate a return, it's essential to be informed about the types of returns we can accommodate and those that we regrettably cannot process.

Returnable Items:

All items considered for a return must be in the original state in which they were received.

- Door Slab ( must be unfinished and not modified )
- Door Parts
- Stock Handle Sets ( excludes custom handles )

Non Returnable Items:

- Prehung Door Units
- Doors that have been finished, trimmed or drilled
- Custom Items
- Special Order Items

If your item qualifies for a return you will be responsible for the following:

- Original cost of shipping
- Cost to ship item back to manufacturer
- 25% restocking fee

Order Cancellation

We understand you may need to cancel an order for various reasons. We can cancel any order that is placed with in 2 business days of the initial purchase. Notice of cancellation must be in writing via email to sales@doors.com. If you wish to cancel an order after 2 business days we will contact that vendor or manufacturer and try to stop the order, however we cannot guarantee a 100% refund after two business days.

Refunds and Partial Refunds

Please allow 5-7 business days for most refunds. Refunds will be applied via the original payment method unless otherwise expressed.